Privacy Policy
This Privacy Policy explains how Carroland Pneumatics (“Carroland”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you visit carroland.net or interact with us as a business customer, prospective buyer, distributor, or website visitor. Carroland Pneumatics is a B2B manufacturer and supplier of pneumatic components and clamping systems, operating under the positioning European Technology · China Manufacturing · Since 1992.
We are committed to handling your information transparently and in line with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA) as amended, and the China Personal Information Protection Law (PIPL) where they apply to you.
Last updated: 31 July 2026.
1. Scope of This Policy
This policy applies to personal information we process through our website, email and messaging correspondence, trade-show interactions, and request-for-quotation (RFQ) or inquiry submissions. It does not cover the privacy practices of third-party websites we may link to. If you are a resident of the European Economic Area (EEA), United Kingdom, California, or China, additional regional rights described in Section 10 apply to you.
2. Information We Collect
2.1 Information You Provide to Us
- Inquiry and RFQ details: name, company name, job title, business email, phone number, country, product interests, and any technical specifications or messages you submit through our contact forms or direct communications.
- Communications: the content of emails, WhatsApp/business messaging, and call notes when you contact our sales or support teams.
- Newsletter and marketing subscriptions: your email address and preferences if you opt in to receive product updates or technical insights.
- Account and transaction data: where a business account or order is created, billing and shipping details necessary to fulfill it.
2.2 Information Collected Automatically
When you browse our site, we and our analytics providers automatically collect limited technical data, including IP address, browser type, device information, pages viewed, referral source, and approximate location (country-level). This is collected through cookies and similar technologies described in Section 6.
2.3 Information from Third Parties
In a B2B context we may receive business contact information from publicly available sources, trade-show registrations, or partners you have authorized to share your details with us. We only use such information for the legitimate business purposes described below.
3. How We Use Your Information
We use personal information to:
- Respond to inquiries, prepare quotations, and provide pre-sales and technical support.
- Process and fulfill orders, and manage business customer relationships.
- Send technical content, product updates, and marketing communications where you have consented or where permitted by law.
- Improve our website, content, and product offerings through aggregated analytics.
- Maintain security, prevent fraud, and comply with legal and contractual obligations.
4. Legal Bases for Processing (EEA/UK)
Where the GDPR applies, we rely on the following legal bases:
- Contract: processing needed to respond to your RFQ or fulfill an order (Art. 6(1)(b)).
- Legitimate interests: security, analytics, and business development, balanced against your rights (Art. 6(1)(f)).
- Consent: non-essential cookies and marketing communications (Art. 6(1)(a)), which you may withdraw at any time.
- Legal obligation: record-keeping and compliance duties (Art. 6(1)(c)).
5. Cookies and Similar Technologies
We use cookies and similar technologies to operate the site, remember preferences, and measure performance. Specifically:
- Strictly necessary cookies: required for security, session management, and load balancing (served via our CDN provider, Cloudflare).
- Analytics cookies: Google Analytics 4 and Microsoft Bing tools help us understand aggregated site usage. These are loaded only with your consent where required.
- Functional cookies: remember language and regional preferences.
You can manage or disable non-essential cookies through your browser settings or our cookie banner. Disabling some cookies may affect site functionality.
6. How We Share Information
We do not sell your personal information. We share it only with vetted service providers who process it on our behalf, including:
- Cloud hosting provider operating our website infrastructure (servers located in Singapore).
- Cloudflare, our content-delivery and security provider.
- Analytics providers (Google, Microsoft) as described above.
- Email and business-messaging platforms used to communicate with you.
- Logistics and payment partners solely to fulfill orders you place.
We also disclose information where required by law, to protect our rights, or in connection with a corporate transaction, with appropriate safeguards.
7. International Data Transfers
Carroland operates globally. Your information may be processed in the country where you are located, in Singapore (where our website is hosted), and in China (where our manufacturing and group operations are based). Where we transfer personal data from the EEA, UK, or other regions to jurisdictions that do not provide an adequate level of protection, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms.
8. Data Retention
We retain personal information only as long as necessary for the purposes described in this policy, to maintain business records, or to comply with legal obligations. Inquiry and RFQ records are typically retained for the duration of the prospective relationship plus a reasonable follow-up period; marketing data is retained until you unsubscribe.
9. Your Privacy Rights
Depending on your region, you may have the right to:
- Access the personal information we hold about you.
- Rectify inaccurate or incomplete information.
- Erase your information where there is no overriding legal basis to keep it.
- Restrict or object to certain processing, including direct marketing.
- Data portability (where applicable).
- Withdraw consent at any time, without affecting prior lawful processing.
- Complain to a supervisory authority (EEA/UK) or relevant regulator.
Under the CCPA, California residents have the right to know, delete, and opt out of the “sale” or “sharing” of personal information; we do not sell personal information. Under the PIPL, individuals in China have corresponding rights to access, correct, and delete their personal information.
To exercise any right, contact us using the details in Section 11. We will verify your identity and respond within the timeframe required by law.
10. Children’s Privacy
Our website and services are directed to businesses and professional buyers. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we will delete it.
11. Data Security
We maintain technical and organizational measures appropriate to the nature of the data, including encrypted transmission (HTTPS), network protection via our CDN, access controls, and regular review of our practices. No method of transmission or storage is completely secure, but we work to protect your information against unauthorized access, loss, or misuse.
12. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. Material changes will be posted on this page with an updated “Last updated” date. We encourage you to review it periodically.
13. Contact Us
For questions, requests, or complaints regarding this policy or our data practices, contact:
- Data Controller: Carroland Pneumatics (Shenzhen Carroland Pneumatic Equipment Co., Ltd.)
- Email: [email protected]
- Phone / WhatsApp: +86 190 5810 2537
- Registered address: Room 202, Building 4, No. 181 Renmin Road, Sihe Community, Fucheng Street, Longhua District, Shenzhen, P.R. China
We will respond to verifiable requests within the period required by applicable law.